Shipping and Returns

Shipping

Items are typically mailed within one (1) business day depending on availability and any special requests or adjustments you would like made. Time may vary for adjustments made to your order such as sizing, engraving, etc., and to custom orders.

Items are shipped via USPS, UPS, Fedex, DHL, by way of Brinks, Parcel Pro or Malca-Amit at our discretion. Items are shipped fully insured according to the purchase price. Shipping and insurance is added to the total order price.

U.S. Orders: Website shipping costs for items under $1,000 are for USPS Ground Advantage Mail. If you would like an item under $1,000 to be shipped Priority Mail or overnight, enter at checkout under Special Requests (additional shipping costs will apply.) Website shipping costs for items more than $1,000 are for Priority Mail or overnight delivery, determined at our discretion. Priority Mail is typically delivered in 1 - 3 business days and is not guaranteed. Overnight shipping will arrive the next business day. If you need Saturday delivery, enter at checkout under Special Requests (additional shipping costs will apply.)

International Orders: Website shipping for orders being shipped outside of the United States will be shipped via the carrier of our choice depending on the purchase price and your location. The Customer is responsible for all import duties and taxes. Salvatore & Co. will not be held responsible in any way for a Customer who does not pay import duties and taxes upon delivery.

Returns

We expect the recipient of a piece of jewelry from Salvatore & Co. to be absolutely delighted. However, if for any reason you would like to return an item, we offer an exchange for in-store and over-the-phone purchases within 14 days, and a refund for website purchases within 14 days (minus a 6% transaction fee.)

In-Store and Over-The-Phone: For in-store purchases you must return the item to the store within 14 days of your purchase. For over-the-phone purchases, or if you purchased in store but cannot make it back to the store, you must notify us in writing of the return and ship the item back to us within 14 days of the initial tracking showing the item was delivered to you. The Customer or recipient may exchange the returned item for another item in stock of equal or lesser value. If the chosen item for exchange is of lesser value a store credit will be issued for the remaining balance. The Customer may also purchase an item of greater value and apply the amount of the returned item towards the new purchase price.

Website: For website purchases, you must notify us of the return in writing, including sending an email to returns@salvatoreandco.com, and ship the item back to us within 14 days of the initial tracking showing the item was delivered to you. For website purchases, the refund will be applied to the original form of payment. In the event it is not possible to refund the original form of payment, a store credit will be issued.

Any item to be returned must be accompanied by the original receipt, jewelry box, appraisal and laboratory grading report if applicable; and it must be unworn and in its original condition. We have the right to refuse return or charge for repair if we see fit.

The following items and services cannot be returned, exchanged or refunded: custom-made items, items that we purchased from a manufacturer or supplier at a customer’s request, costs for shipping, return shipping, cleaning, polishing, sizing, engraving, appraisal, or any other services of any kind.

The Customer is responsible for all initial and return shipping costs. The Customer shall bear all liability while an item is in transit to us.

Updated: 02/02/2023