Terms & Conditions

 

30-Day Money Back Guarantee

Salvatore & Co stands behind every item we sell. To ensure satisfaction of any purchase, we offer the customer 30 days to take the item to a licensed appraiser of his or her choice. If for any reason the item is not of the quality we stated, the item might be returned for a full refund. If the price paid is stated in writing by the appraiser to be unfair, the buyer may return the item for a full refund. The refund will be made in the same form in which the item was purchased. The appraiser chosen is at the customer's discretion but must be an independent, non-purchasing or retail agent. Customer satisfaction is of the utmost importance to Salvatore & Co and we fully guarantee every item we sell.

 

Return Policy

We expect the recipient of a piece of jewelry from Salvatore & Co to be absolutely delighted. However, if for any reason an item is not to the recipient's liking or specifications, we offer a complete exchange. The item may be brought back for an exchange with the original receipt. The recipient or purchaser may then exchange that item for the full purchase price for another item in stock of equal or lesser value. If the chosen item for exchange is of lesser value a store credit will be issued with no expiration.

 

Upgrade Policy

Any item purchased from Salvatore & Co is fully upgradeable. All that is required is the original diamond guarantee stating original purchase price. The full amount will be deducted from the new balance of the upgraded item. This is valid for as long as the buyer owns the item.

 

Shipping and Insurance

All items purchased from salvatoreandco.com are shipped via UPS. Items are insured according to the purchase price. Shipping and insurance is added to the total order price and mailed within 2-3 business days depending on availability. Time may vary for custom orders. Other forms of shipping maybe requested at the expense of the customer.

 

Scale Disclaimer

Please note items featured are not shown to scale. For exact measurements and information on pieces please call 212-398-1200 or email us at info@salvatoreandco.com